Privacy Policy


Makerfield Construction Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, submit an enquiry or use our services.

We aim to handle personal information fairly, transparently and securely in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Makerfield Construction Ltd is a family-run construction company serving customers across Wigan, Warrington and surrounding areas.

Our services include new builds, extensions, kitchen and bathroom renovations, property renovations, landscaping, garage conversions, re-roofing, central heating, rendering and concrete screeding, refurbishments and general building work.

For privacy-related enquiries, you can contact us:

Telephone: 01942 314556
Email: info@makerfieldconstructionltd.co.uk

2. Information We May Collect

Depending on how you interact with us, we may collect information such as:

Contact Information

  • Name
  • Email address
  • Telephone number
  • Property or correspondence address
  • Postcode
  • Preferred method of contact

Project Information

When you contact us about a project, we may collect:

  • Property address
  • Type of project
  • Description of proposed work
  • Project requirements
  • Preferred timescales
  • Information needed to prepare an estimate or quotation
  • Photographs or documents voluntarily provided to us

Communication Information

We may retain information contained in emails, enquiry forms, telephone communications and other correspondence where necessary to manage your enquiry or provide our services.

Website Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Date and time of visits
  • Referring website
  • Website usage information

3. How We Collect Your Information

We may collect personal information when you:

  • Submit an enquiry through our website.
  • Contact us by email.
  • Call us by telephone.
  • Request a quotation.
  • Arrange a site visit.
  • Communicate with us about an existing project.
  • Enter into an agreement with us.
  • Use or interact with our website.

4. How We Use Your Information

We may use your personal information to:

  • Respond to enquiries.
  • Contact you about requested services.
  • Arrange site visits.
  • Prepare estimates and quotations.
  • Provide our building and construction services.
  • Manage ongoing projects.
  • Communicate about project progress.
  • Handle customer service enquiries.
  • Respond to complaints.
  • Maintain appropriate business records.
  • Meet legal and regulatory requirements.
  • Protect our website and systems.
  • Improve our website and services.
  • Understand how visitors use our website.

We will only use personal information where we have a lawful reason to do so.

5. Legal Basis for Processing

Depending on the circumstances, we may process your information on the following lawful bases:

Consent

Where you have given us permission to use your information for a specific purpose.

Contract

Where processing is necessary to take steps at your request before entering into a contract or to perform a contract.

Legal Obligation

Where processing is necessary for us to comply with a legal or regulatory requirement.

Legitimate Interests

Where processing is necessary for our legitimate business interests and those interests do not override your rights and freedoms.

6. Enquiry and Contact Forms

When you submit an enquiry through our website, the information you provide may be sent to us by email or stored within the website’s systems, depending on how the relevant form is configured.

We use this information to respond to your enquiry and discuss the services you are interested in.

Please avoid submitting sensitive personal information through general enquiry forms unless specifically requested.

7. Project and Customer Information

If you become a customer, we may retain information necessary to manage your project.

This may include contact details, property information, quotations, invoices, agreements, correspondence, project specifications and relevant documentation.

8. Sharing Your Information

We do not sell or rent your personal information.

Where necessary, we may share relevant information with trusted third parties involved in operating our business or providing our services.

These may include:

  • Contractors and tradespeople involved in a project.
  • Material and equipment suppliers.
  • Professional advisers.
  • Accountants.
  • IT and website service providers.
  • Website hosting providers.
  • Email and communication providers.
  • Payment providers where applicable.
  • Legal or regulatory authorities where required.

We only share information where reasonably necessary and lawful.

9. Cookies and Analytics

Our website may use cookies and similar technologies.

Cookies may be used for:

  • Essential website functionality.
  • Security.
  • Website performance.
  • Analytics.
  • Understanding website usage.
  • Improving website functionality.

Where required, we will obtain appropriate consent before using non-essential cookies.

You can also control cookies through your browser settings, although disabling cookies may affect certain website features.

10. Marketing

Where we send marketing communications, we will do so in accordance with applicable privacy and electronic marketing laws.

Where consent is required, we will obtain appropriate consent before sending marketing communications.

You can request that we stop sending marketing communications at any time.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Information may be retained for longer where necessary to meet legal, accounting or regulatory requirements, resolve disputes or maintain appropriate business records.

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

12. Data Security

We take reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access.
  • Accidental loss.
  • Destruction.
  • Misuse.
  • Alteration.
  • Unauthorised disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

13. International Data Transfers

Some third-party services used by websites and businesses may process information outside the United Kingdom.

Where personal information is transferred outside the UK, appropriate safeguards will be used where required by applicable data protection legislation.

14. Your Data Protection Rights

Subject to applicable legal requirements, you may have the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your information in certain circumstances.
  • Request restriction of processing.
  • Object to certain processing.
  • Request transfer of certain information.
  • Withdraw consent where processing is based on consent.
  • Make a complaint to the relevant data protection authority.

To exercise your rights, please contact us using the details below.

15. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can investigate your concern.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent supervisory authority for data protection.

16. Children’s Privacy

Our website is not specifically directed at children.

We do not knowingly collect personal information from children through our website.

If you believe that a child has provided personal information to us, please contact us so that we can review the information.

17. Third-Party Websites

Our website may contain links to external websites, including social media platforms and other third-party services.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any external website before providing personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal requirements.

Any updated version will be published on this page.

19. Contact Us

If you have questions about this Privacy Policy or how we use your personal information, please contact us:

Makerfield Construction Ltd
Telephone: 01942 314556
Email: info@makerfieldconstructionltd.co.uk